1. Introduction

This Shipping and Delivery Policy explains how Injectable Supplies Ltd processes and delivers orders placed through www.injectablesupplies.co.nz.

We aim to provide reliable delivery services to approved professional account holders throughout our service areas.

2. Eligible Orders

Orders may only be placed by customers with an approved professional account.

All orders are subject to account approval, product availability, payment arrangements and acceptance by us.

We may delay dispatch if further verification is reasonably required.

3. Delivery Locations

We deliver to eligible addresses within the locations available at checkout or otherwise agreed with us.

Delivery availability may depend on the destination, courier coverage and the nature of the products ordered.

4. Order Processing

Orders are generally processed during our normal business hours of Monday to Friday 0900-1600. 

Processing time may vary according to stock availability, payment clearance, order volume and verification requirements.

Business processing time: 3-5 buisness days

Orders received outside business hours, on weekends or on public holidays may be processed on the next business day.

We will advise you if a material delay becomes apparent.

5. Delivery Timeframes

Estimated delivery timeframes will be provided at checkout or through our order communications where available.

Delivery estimates are not guaranteed unless expressly confirmed as such.

Delays may occur because of courier operations, weather events, public holidays, transport disruptions, stock issues or circumstances outside our reasonable control.

We will take reasonable steps to assist with delivery enquiries.

6. Shipping Charges

Applicable shipping charges will be displayed at checkout or otherwise agreed before the order is completed.

Shipping rates: 

Standard Shipping Urban - $12.99

Standard Shipping Rural- $15.99 

7. Accurate Delivery Details

Customers must provide a complete and accurate delivery address, including any business name, unit number, postcode and delivery instructions required.

Please check your delivery information carefully before submitting an order.

If you identify an error, contact us as soon as possible. Once an order has been dispatched, address changes may not be possible.

Additional charges arising from incorrect delivery details may be applied only where lawful and appropriately disclosed.

8. Receipt of Products

Customers should ensure that someone is available to receive the delivery where required.

Any signature, identification or other delivery requirement will depend on the courier service and applicable product requirements.

Upon receipt, inspect the parcel and products for apparent damage, shortages or incorrect items.

Report any issues to us as soon as reasonably practicable.

9. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, contact us at [Insert customer service email].

Please provide:

Your order number

A description of the issue.

Photographs of the outer packaging and affected products, where relevant.

Product batch or lot information, where available.

We will investigate and arrange an appropriate resolution in accordance with applicable law and our Returns and Refunds Policy.

Nothing in this policy removes rights or remedies that cannot lawfully be excluded.

10. Delivery Delays and Lost Parcels

If your order has not arrived within the estimated timeframe, contact us so that we can investigate.

We may liaise with our courier provider to locate the parcel and determine the appropriate next steps.

Responsibility for loss or damage will be determined in accordance with the applicable contract and New Zealand law.

11. Product Packaging and Safety

We will use packaging appropriate to the products and our delivery arrangements.

Customers must inspect products on receipt and follow all relevant manufacturer instructions concerning storage, handling and product integrity.

Products that appear damaged, contaminated or compromised should not be used where this could create a safety risk.

Please contact us promptly if you suspect a product has been compromised during transit.

12. Delivery Address Changes and Failed Deliveries

Requests to change a delivery address after dispatch are subject to courier capabilities and our approval.

If a parcel is returned to us because of an incorrect address, unsuccessful delivery or failure to collect, we will contact you where reasonably practicable.

Any additional delivery charges will be handled in accordance with applicable law and any charges disclosed to you.

13. Contact Information

For shipping enquiries, contact:

Injectable Supplies Ltd 

Email: info@injectablesupplies.co.nz

Website: https://www.injectablesupplies.co.nz

Please include your order number when contacting us about a delivery.