1. Introduction

Injectable Supplies Ltd respects the privacy of individuals who visit our Website, apply for professional accounts or purchase our products.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information.

We aim to handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy principles.

2. Information We May Collect

Depending on how you interact with us, we may collect:

Name and contact details.

Professional registration and qualification details.

Clinic, practice or business information.

Account application and verification records.

Order history and purchased products.

Billing, payment and delivery information.

Communications, enquiries and complaint records.

Website usage information, including technical data and cookies where used.

Other information reasonably necessary to operate our business or meet legal obligations.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How We Collect Information

We may collect personal information directly from you when you:

Apply for a professional account.

Place an order.

Contact our customer service team.

Complete a form on our Website.

Subscribe to communications, where offered.

Interact with our Website or online services.

Where lawful and necessary, we may also verify professional eligibility using publicly available professional registers or other appropriate sources.

Where information is collected from another source, we will comply with applicable notification and privacy requirements.

4. Why We Use Personal Information

We may use personal information to:

Assess and verify professional account applications.

Confirm eligibility to purchase products.

Process orders and payments.

Arrange shipping and delivery.

Respond to enquiries and complaints.

Maintain business and transaction records.

Detect and prevent fraud or unauthorised account access.

Manage product complaints, safety issues and recalls.

Meet applicable legal and regulatory obligations.

Maintain and improve our Website and services.

Send service-related communications.

Send marketing communications where lawful and permitted.

We will not use personal information for purposes that are incompatible with applicable law.

5. Disclosure to Third Parties

Where reasonably necessary for our business operations, we may disclose relevant information to:

Payment processing providers.

Courier and delivery providers.

Website hosting and technology providers.

Professional verification services.

Accountants, lawyers and other professional advisers.

Regulatory authorities, law enforcement agencies or other parties where disclosure is required or authorised by law.

We aim to disclose only information reasonably necessary for the relevant purpose.

We do not authorise service providers to use personal information for unrelated purposes merely because they provide services to us.

6. Overseas Disclosure and Storage

Some of our service providers may store or process information outside New Zealand.

7. Security and Retention

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification and disclosure.

These steps may include access controls, account security measures and appropriate safeguards provided by our service providers.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, regulatory and recordkeeping requirements.

Information that is no longer required will be securely deleted or de-identified where appropriate and practicable.

8. Cookies and Website Analytics

Our Website may use cookies or similar technologies to support essential website functions, remember preferences, improve performance or understand Website usage.

9. Access and Correction

Under applicable New Zealand privacy law, individuals may request access to personal information we hold about them and request correction where appropriate.

To make a request, contact us using the details at the end of this policy.

We may need to verify your identity before processing a request.

Where we cannot make a requested correction, we will handle the request in accordance with applicable legal requirements.

10. Privacy Breaches

If we become aware of a privacy breach, we will assess it and take appropriate steps to contain and address the issue.

Where required by the Privacy Act 2020, we will notify affected individuals and the Office of the Privacy Commissioner of a notifiable privacy breach.

11. Marketing Communications

We may send marketing communications where lawful and permitted.

You may opt out of marketing emails using the unsubscribe facility provided or by contacting us.

We may continue to send necessary transactional or service communications, such as order confirmations, delivery updates, account verification notices and product safety information.

12. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites. You should review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, service providers or legal obligations.

The updated policy will be published on our Website with a revised effective date.

14. Contact Us

For privacy enquiries, access requests or correction requests, contact:

Injectable Supplies Ltd

Email: info@injectablesupplies.co.nz